Privacy Policy

Effective Date: September 1, 2024

If you do not agree to the terms of this Privacy Policy, please do not provide us with any Personal Information and do not use this Service.

Introduction

Welcome to Empirecitybets.com (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our online wagering services through our website and mobile applications (collectively, “Services”).

Information We Collect

  • Personal Information: When you register for an account, make deposits, place bets, or interact with our Services, we may collect personal information including but not limited to your name, address, phone number, email address, date of birth, and payment information.
  • Usage Data: We may collect information about your interactions with our Services, such as IP address, browser type, device information, location, operating system, pages visited, and the dates and times of your visits.
  • Transaction Data: We collect details of transactions you make on our site, including the amount, time, and type of transaction.
  • Communication Data: If you contact us for support, we may collect information from your communications, including chat logs, email correspondence, and call recordings.

How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: To create and manage your account, process transactions, and provide customer support.
  • Service Improvement: To analyze usage patterns and improve our website and app functionality and performance.
  • Communication: To send you updates, notifications, and promotional information (if you have opted in).
  • Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, firewalls, and secure data storage practices.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who assist us in operating our Services, processing payments, or providing customer support, subject to confidentiality agreements.
  • Legal Requirements: When required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of our company or others.
  • Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of our business, provided that the receiving entity agrees to adhere to the terms of this Privacy Policy.

Your Choices

  • Access and Correction: You can access, update, or correct your personal information by logging into your account or contacting us.
  • Opt-Out: You can opt out of receiving promotional communications by following the instructions provided in those communications or adjusting your notification settings in your account.
  • Data Deletion: You may request the deletion of your personal information by contacting us. Note that we may retain certain data as required by law or for legitimate business purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or through our app. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Empirecitybets.com Customer Service via email at [email protected]