What can I do if I suspect that I or someone I know has a gambling problem?
HorsePlayersBet encourages responsibility in gambling behavior. If you or anyone you know have a gambling problem, or suspect they may have a gambling problem please contact the National Council of Problem Gambling toll free at 1-800-522-4700.
Can I view my wagering history?
Current day’s wagers can be viewed in the “Bet Queue” by selecting the history tab. Wagering and account activity history beyond this is available by calling Customer Support.
How do I know if my wager was accepted?
Once you have confirmed and submitted your bet, accepted bets are displayed accompanied by a ticket number in the history section of the “Bet Queue”. This information can be printed at any time by using your machine’s print screen function. If a line is drawn through your wager that means your wager was not accepted.
How long after the race does it take for winnings to post to my account?
It takes only a few minutes from the time the official race results are posted at the track for your winnings to post to your account.
Where can I learn more about wagering online?
To learn more, feel free to contact Customer Support.
Can I still wager via the telephone?
Yes. Telephone wagering is available through a live operator by calling Customer Support.
What happens to my wager when a horse I’ve chosen as part of my bet has been scratched?
For most wager types, you will either receive a refund or your wager will be replaced with another horse(s) in accordance with the Host track’s policies for handling scratches.
Which pool does my money go into?
Your wager will be commingled into the appropriate wagering pool of the host track.
Can I access probable payouts?
You can access various probable payouts based on the track, race, and bet type by clicking on the probables tab located to the left center of the site.
How current are the odds that are displayed?
The current odds listed on the wagering site are updated directly from the racetracks a minimum of once every 60 seconds and as often as every 15 seconds depending on the availability of information from the Host racetracks tote provider.
